Billing
Refund Policy
Tunael Song AI uses credits for generation jobs and subscriptions for recurring access. This policy explains how failed jobs, renewals, and refund requests are handled.
Failed Generations
If a generation job fails because of a provider error or service timeout, the system may automatically return credits to your account ledger.
Subscriptions
Subscription renewals are processed by PayPal or Creem. If you need help with a recent renewal, contact billing@tunaelsongai.com with your account email and payment receipt.
You may request cancellation help at any time. Cancellation stops future renewal charges but does not automatically refund credits already used for completed generation jobs.
Non-Refundable Use
Credits already used for completed generation jobs are normally not refundable unless required by law or caused by a confirmed service error.
How to Request Review
Email billing@tunaelsongai.com with your account email, payment receipt, generation ID if relevant, and a short description of the issue. We aim to respond within two business days.